t-mobile support chat 1/30/2010

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_Regis W: Hi John , welcome to T-Mobile live Chat. I’m _Regis and I will be happy to assist you. Please give me a moment to review your question.
_Regis W: I will be more than happy to assist you this evening with all your questions and concerns.
John Boker: thank you
_Regis W: I do understand why you would want to know this information.
_Regis W: While I research your issue, I am going to review your account to see if your rate plan still meets your needs.
John Boker: ok
John Boker: my phone also turns off at random times
_Regis W: Are you using a blackberry?
John Boker: and wont come back on until i pull the battery and put it back in
John Boker: no, it's a motorola rokr e8
_Regis W: Ok.
John Boker: this happens when the battery is fully charged
_Regis W: How long has this been an issue for you?
John Boker: for a couple months
John Boker: i was hoping it was isolated incidences that wouldnt keep happening, but it's happend a lot of times
_Regis W: Do you have a lot of pictures and ringtones on your phone?
John Boker: none
John Boker: well, maybe 4 pictures or so
John Boker: not enough to take up the 2gb of memory
John Boker: oh, another thing it's very slow and non responsive sometimes
John Boker: i can push a button for a certain menu item to open, and it'll be 15 seconds before it opens
_Regis W: I want you to remove the battery and SIM card from your phone please.
John Boker: ok
_Regis W: Leave the battery and SIM card out of your phone for 10-20 seconds please.
John Boker: ok they're out
John Boker: i've already done this though
John Boker: the probably still persists
John Boker: i just checked the memory, i have 0.4 % of the memory taken up
_Regis W: I want you to put the SIM card and battery back into your phone.
John Boker: it's back in
_Regis W: Now I want you to make a quick call. Then I want you to see if you are having the same issues.,
John Boker: there's no way to tell if the issues are still happening, it happens at random times
John Boker: just made the call
_Regis W: Did it save to your phone.
John Boker: it did
John Boker: but that's normal, in the next couple days it will be gone
John Boker: it doesnt happen immediately
_Regis W: Is this the first time you called in with this issue?
John Boker: it is
John Boker: but like i've said, i have removed the sim card and battery before hoping it would resolve the problem.
_Regis W: How long have you had this phone for?
John Boker: good question, probably around 8 months
John Boker: my first bill was on the 25th of june, 2009
_Regis W: Ok.
_Regis W: Do you have any pictures on your phone?
John Boker: let me check how many
John Boker: yes, 10
_Regis W: Do you have a memory card in your phone?
John Boker: no, i do not
_Regis W: What I can do is put a special instruction on your account so if this happens again we can look into replacing the phone for you.
John Boker: so when it happens again contact you
_Regis W: You can either call into customer care or you can come back into chat.
John Boker: alright
John Boker: will i be asked to go through the removing the battery and sim card steps again next time i come back?
_Regis W: Correct because I left notations in your account.
John Boker: ok, thank you
John Boker: i'll be stuck with this phone for only a couple more days
_Regis W: Is there anything else we can assist you with today?
_Regis W: I looked over your account I seen that your rate plan is perfectly fitting your needs.
John Boker: no, that's all
John Boker: thanks, have a nice evening
_Regis W: Thank you for contacting T-Mobile Chat, have a great day! Your session has ended. You may now close this window.
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