Home

cell phone

t-mobile support chat 1/31/2010

Please wait while we find an agent to assist you... You are currently at position number 1 in the queue. All agents are currently busy. Please stand by. You are currently at position number 1 in the queue. An agent will be with you in a moment. Thank you for your patience. You are currently at position number 1 in the queue. You have been connected to _Sasha J.
_Sasha J: Hi John , welcome to T-Mobile live Chat. I’m _Sasha and I will be happy to assist you. Please give me a moment to review your question.
_Sasha J: I see that you are having trouble with the call logs on your phone.
John Boker: Hi _sasha, i talked to _Regis W last night and he told me to contact support again when the problem happens again, he left a notation on my account
John Boker: that and other problems
_Sasha J: Thank you for that information.
_Sasha J: I know how important it is to have a working phone. I'll be more than happy to assist you with that.
John Boker: thanks
_Sasha J: Sure, no problem.
_Sasha J: It will be 2 to 3 minutes while I look into the account for you.
_Sasha J: Sorry about the wait.
John Boker: no problem
_Sasha J: I am still looking into the account for you.
_Sasha J: Unfortunately I do not see any notes on the account.
John Boker: i saved the chat from yesterday
John Boker: i can show it to you
John Boker: http://www.antiyes.com/t-mobile-support-chat-1302010 it is located there
_Sasha J: Unfortuanetly I would not be able to pull that information.
John Boker: this is what he said: _Regis W: What I can do is put a special instruction on your account so if this happens again we can look into replacing the phone for you.
_Sasha J: Did you try transferring all of your files to the memory card and getting rid of unused applications on the account?
John Boker: i dont think i have any unused applications
John Boker: and i dont have a memory card
John Boker: i have a total of 10 pictures and no songs
John Boker: 0.4% of the 2GB of memory is taken up
_Sasha J: Are you using the Motorola Rockr?
John Boker: yes
John Boker: rokr e8
_Sasha J: Thank you.
_Sasha J: Have you tried a master reset on the phone?
John Boker: i pulled the battery and sim card yesterday
John Boker: i havent tried a master reset
John Boker: this has been happening to me for a long time now
_Sasha J: Okay, I am going to give you the steps for a master reset.
John Boker: will i lose all the contacts in my phone?
_Sasha J: Anything that is not on the sim card or memory card will be lost.
John Boker: and the contacts are on the sim card?
John Boker: could you also tell me when my contract ends?
_Sasha J: You will have to check to see if the contacts are on the sim card, and I will give you the contract information.
John Boker: ok, it seems the contacts are on the sim card
_Sasha J: Okay, the contract ends on 06/25/2011.
_Sasha J: I will give you the steps for the reset now.
John Boker: ok
_Sasha J: From the main screen, select Main Menu. Scroll to and select Settings. Scroll to and select Phone Settings. Scroll to and select Reset. Select Reset All Settings. Enter the security code for the handset. Note: The default security code is 000000 (six zeroes). Select Submit. Select Yes to confirm the reset.
John Boker: it's reseting
_Sasha J: Thank you.
John Boker: i hope there isnt 300 contacts of people i dont know on it like it was when i got it
John Boker: the phone has reset
_Sasha J: Thank you.
_Sasha J: How often does the call log erase?
John Boker: i usually only notice it when i want to look at the call log
John Boker: i made a call last night and it was erased today
_Sasha J: Thank you for that information.
_Sasha J: I am going to be sure to note the account for you. I will note that we have done a master reset on the phone. If the issue persists, we will be able to perform an exchange for you. Monitor the phone for at least 24 hours please.
John Boker: that's what Regis told me
_Sasha J: I regret that the last representative did not note the account properly.
_Sasha J: I will be sure to note the account for you.
John Boker: so there's nothing you can do, even though i saved a log of the whole chat
_Sasha J: If the master reset does not fix the issue, we will be able to process an exchange for you.
_Sasha J: Would you like for me to set a call back to you tomorrow?
John Boker: no, i will contact you
John Boker: thanks for your help
Your session has ended. You may now close this window.